Dominating Information Technology
Springer (c) 2019
The Five Pitfalls of Software Implementations.
Within my study of failures of software implementations (conducted in 2018), I revealed five failure clusters - in the following called the Five Pitfalls of Software Implementations.
The number-one-ranked pitfall, Underestimation of System Performance Issues, impacted the most software implementation projects. Most of the time, the system performance impacted the usability of software applications severely.
The second-ranked failure cluster, the Weak Program Governance and Leadership, often occurred due to the absence of qualified leaders and experienced governance members sitting on the respective steering committees.
A number of operational areas follow in the pitfall ranking: Operational Unreadiness, the Mismanagement of Missing Software Features, and the vast area of Late Testing and Defect Resolution. The root causes for all three pitfalls include the absence of proactive system monitoring, poorly managed test execution, and defect resolution neither handled efficiently nor effectively.
The book provides KPIs for each section of the Five Pitfalls of Software Implementations, and it depicts the measurements to prevent proactively any of the pitfalls from occurring. Spider graph visualizations ensure easy understanding of complex topics, enabling management communication to the entire implementation team.
Andreas Graesser is a professor for Data and Information Management at Villanova University. In 2017, he founded innovad LLC, focusing on innovation and digital transformation.
Between 2012 and 2017, Andreas managed as the Senior Vice President of SAP America the profitable growth and delivery of all SAP MaxAttention services globally, including developing the MaxAttention services portfolio and its delivery methodologies.
Overall, he worked for SAP for more than 21 years and relocated in 2000 from Germany to the USA to serve as SAP America's Vice President of Services and Support.
Andreas personally managed more than 100 software implementation projects in critical stages during his career and turned them into reference customers for SAP.